Today we’re talking to Derek Roberti, the VP of Technology at Cognigy. And we discuss Cognigy’s advanced conversational automation. The future of Natural Language Understanding AI, and how to motivate your team with what they’re passionate about. 

All of this, right here, right now, on the Modern CTO Podcast!

To learn more about Cognigy, check them out at https://www.cognigy.com

About Derek Roberti:

Derek has spent the last 15 years working with Marketing Technology in the Enterprise. Formerly with Sitecore, recognized by Gartner as a Digital Experience leader, Derek has led customer-facing technical teams supporting businesses around the globe. Derek started with Cognigy, Inc. in 2018 to bring conversational AI to the North American market.

About Cognigy:

Cognigy.AI is the Enterprise Conversational Automation Platform for customer & employee service automation.

Available in both on-Premise and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or voicebots on phone lines.

Cognigy.AI chatbots and virtual assistants communicate effectively and intelligently with customers and employees.

Cognigy supports any organization, including service, marketing, sales and HR to create outstanding user experiences, to guarantee 24/7 service and to increase revenue.

The graphical toolset allows both non-technical users and developers to build and manage complex interactions that go far beyond simple FAQs towards automating complex business processes.

Cognigy was recognized in 2018 as a Cool Vendor in “GARTNER’S COOL VENDORS IN AI FOR CONVERSATIONAL PLATFORMS” report. Its client portfolio includes many Global 2000 enterprises.