Today we are talking to Kevin Evans, the CTO at ActiveOps. And we discuss how ActiveOps technology allows organizations to increase productivity and employee happiness, how to optimize underperforming teams, and the advantage of being able to double down on your strengths and lean on others for their expertise.
All of this, right here, right now, on the Modern CTO Podcast!
Check them out now at ActiveOps.com!
Responsible for our international development, customer and application support teams, Kevin will be working closely with customers and partners to accelerate our plans to incorporate artificial intelligence within Workware, thereby ensuring ActiveOps stays in the forefront of the digital transformation of back offices.
Kevin holds a BSc (Hons) (First Class) in Technology Management and is currently studying for a PhD in Machine Learning, Artificial Intelligence and Information Security at the University of Bradford. Kevin joins ActiveOps from Sun Branding Systems where he held the position of Chief Information Officer. Previously, Kevin held senior roles at Access Intelligence Plc, Vital Technology Group and Wingas UK.
ActiveOps is a leading provider of workforce management and employee productivity solutions to banking, financial services, and BPOs. Our cloud-based solutions are proven to optimize service operations, manage capacity, reduce costs, improve service delivery and staff well-being. Customers can confidently prepare for and then run their service operations taking full advantage of the benefits of transformation programmes including RPA, automation, digitisation and outsourcing. Workware+ and supported applications are designed to optimise team members and digital workers, teams and departmental resources from a single application. Operations performance data is aggregated, analysed and presented in real-time.
Using our solutions, managers can quantify work and time, identify capacity, identify processes to be automated and plan resources. The Active Operations Management (AOM) Method embeds a consistent and sustainable framework of operations best practices. Operations professionals are coached to maximize the data through collaborative capacity planning, structured review meetings and skills development. ActiveOps operates across the globe from offices in the USA, UK, Ireland, India, South Africa and Australia.