Today we are talking to Yogesh Mulwani, the VP of Technology at Backbase. And we discuss how recent events have accelerated the need for digital transformation, keeping things fun and interesting for your employees in a remote environment, and how to use failure to your advantage when innovating at a rapid pace.
All of this, right here, right now, on the Modern CTO Podcast!
Check them out now at Backbase.com!
Yogesh has been in the technology industry for more than 20 years, building digital platforms and leading large-scale technology transformation initiatives for enterprises. He has spent the last 10 years working with the financial services organizations improving their customer experience across digital channels. He is passionate about simplifying user journeys, reducing frictions in customer experience, automating business processes by leveraging digital technologies and innovation
He joined Backbase earlier this year in the US and is based in NY. At Backbase he leads the technology teams to deploy and integrate Backbase platform for Banks and Credit Unions in their technology ecosystem and deliver an end to end Engagement Banking platform for Retail, Business, Wealth businesses.
Prior to joining Backbase, he worked at a Digital consulting organization and spent many years consulting for large international banks, led multi-year digital channel transformation programs working closely with Technology executives. Last few years, his focus has been on the mid-tier community banks and Credit Unions who look for speed, acceleration and flexibility to deliver modern digital apps to their customers and members.
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience.
We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.
More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac.
Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.