Today we are talking to Glenn Nethercutt, the Chief Architect at Genesys. And we discuss how to empower your teams to work autonomously. What it means to digitally transform a company’s contact center, and why it’s important to listen to and implement customer feedback no matter the size of your company. 

All of this, right here, right now, on the Modern CTO Podcast!

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About Glenn:

Glenn Nethercutt is the Chief Architect of Genesys CloudTM and a Technical Fellow at Genesys, where he oversees cloud architecture strategy: scalability, microservices, cloud-native design, fault tolerance, disaster recovery, service consistency, new technology evaluation, and continuous delivery mechanisms. He has a background in telecommunications, complex event stream processing, application performance management, OS development, data visualization, and continuous delivery principles. Glenn lives in Raleigh, North Carolina where he is an avid hiker and runner.

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the  world’s leading public cloud contact center platform,  designed for rapid innovation, scalability and flexibility.

Joel Beasley

Joel began writing code at age 13 selling his first technology by age 18 for one million dollars. In his first three transactions, he developed key relationships and began working with Investors and Chief Technology Officers collaborating and building products in Real Estate, Law, Finance, and Fitness.

Today, Joel is a Chief Technologist volgging the process of building a company Joel is an author of the book Modern CTO a #1 New Release on Amazon and a #1 Technology Podcast with 70k active listeners. Joel has a clear vision and passion for modern technology, placing him as one of the most exciting Chief Technology Officers to watch out for.

Joel is the President of a charity that designs STEM related children’s books Back to the Moon and Princess Physicist. These books are then donated to orphanages, homeless pregnant woman and in-need children. Beasley Foundation was formed in February 2017 after Joel, Mitch and Valerie lost their Mother to Leukemia after being diagnosed 6 weeks earlier. Joel and his siblings wanted to do something unique with her life insurance money and the Beasley Foundation was formed.

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